ON DEMAND SERVICE
CCi’s On Demand IT Service plan combines many of the benefits of our IT Managed Services, with the flexibility of a pay-as-you-go service. On Demand IT Services have a small monthly recurring fee that ensures that CCi is monitoring your network and performing scheduled preventative maintenance, including patch management and security updates. We also provide you a comprehensive monthly health report identifying potential issues. As needed, for an hourly rate, you’ll have access to our IT department including helpdesk staff and certified network, system, and database engineers. You can also get advice and consultation services with our senior level CTO (Chief Technology Officer).
Our On Demand IT Service plans are great for companies needing more than just reactive hourly IT support but not yet ready for our fully managed, fixed price monthly subscription. Hourly rates are determined by the type of work that needs to be done. We also offer “block hour” purchases at discounts off our standard published hourly rates.
The On Demand services also work well for larger customers that want “ad hoc” use of our IT professionals to supplement their own internal IT department. These customers can also access our world class hosted monitoring & management tools, eliminating the hassle of supporting and maintaining software. Ask for a demonstration.
Whether you have a small business or large, our objective is the same. Provide access to CCi’s experienced team of certified engineers, deliver high levels of customer service, and offer you access to our award winning software tools for monitoring and management of your business infrastructure.
| Server Management | Basic | Pro | Premium |
|---|---|---|---|
| Unlimited Phone Support | ✔ | ✔ | ✔ |
| Unlimited Remote Control Support | ✔ | ✔ | ✔ |
| Service Availability Monitoring | ✔ | ✔ | ✔ |
| Emergency After Hours Support (6pm-8am M-F, Sat/Sun) | - | - | ✔ |
| Guaranteed 4 hour response time | - | - | ✔ |
| Health Reports – produce and review | Once a month | Once a month | Twice a month |
| Maintenance | |||
| Microsoft Patch Management | ✔ | ✔ | ✔ |
| Event Log Monitoring | ✔ | ✔ | ✔ |
| Log File Maintenance | ✔ | ✔ | ✔ |
| Drive Space Monitoring | ✔ | ✔ | ✔ |
| Printer Setting Management | ✔ | ✔ | ✔ |
| Website Monitoring Home Page | ✔ | ✔ | ✔ |
| Website Monitoring Unlimited URLs | - | ✔ | ✔ |
| Security | |||
| User Account Administration | ✔ | ✔ | ✔ |
| File Sharing Permission Administration | ✔ | ✔ | ✔ |
| Security Administration | ✔ | ✔ | ✔ |
| Virus Definition & Prevention | ✔ | ✔ | ✔ |
| Optional Server Applications and Services | |||
| User Account Administration | ✔ | ✔ | ✔ |
| File Sharing Permission Administration | ✔ | ✔ | ✔ |
| Security Administration | ✔ | ✔ | ✔ |
| Virus Definition & Prevention | ✔ | ✔ | ✔ |
*Onsite work incurs an additional charge per visit.