On Demand Service

ON DEMAND SERVICE

CCi’s On Demand IT Service plan combines many of the benefits of our IT Managed Services, with the flexibility of a pay-as-you-go service. On Demand IT Services have a small monthly recurring fee that ensures that CCi is monitoring your network and performing scheduled preventative maintenance, including patch management and security updates. We also provide you a comprehensive monthly health report identifying potential issues. As needed, for an hourly rate, you’ll have access to our IT department including helpdesk staff and certified network, system, and database engineers. You can also get advice and consultation services with our senior level CTO (Chief Technology Officer).

Our On Demand IT Service plans are great for companies needing more than just reactive hourly IT support but not yet ready for our fully managed, fixed price monthly subscription. Hourly rates are determined by the type of work that needs to be done. We also offer “block hour” purchases at discounts off our standard published hourly rates.

The On Demand services also work well for larger customers that want “ad hoc” use of our IT professionals to supplement their own internal IT department. These customers can also access our world class hosted monitoring & management tools, eliminating the hassle of supporting and maintaining software. Ask for a demonstration.

Whether you have a small business or large, our objective is the same. Provide access to CCi’s experienced team of certified engineers, deliver high levels of customer service, and offer you access to our award winning software tools for monitoring and management of your business infrastructure.

Server ManagementBasicProPremium
Unlimited Phone Support
Unlimited Remote Control Support
Service Availability Monitoring
Emergency After Hours Support
(6pm-8am M-F, Sat/Sun)
--
Guaranteed 4 hour response time--
Health Reports – produce and reviewOnce a monthOnce a monthTwice a month
Maintenance
Microsoft Patch Management
Event Log Monitoring
Log File Maintenance
Drive Space Monitoring
Printer Setting Management
Website Monitoring Home Page
Website Monitoring Unlimited URLs-
Security
User Account Administration
File Sharing Permission Administration
Security Administration
Virus Definition & Prevention
Optional Server Applications and Services
User Account Administration
File Sharing Permission Administration
Security Administration
Virus Definition & Prevention

*Onsite work incurs an additional charge per visit.